Warranty Terms
The warranty and the statutory guarantee of conformity of goods are separate rights; the warranty does not exclude, limit or replace these rights.
Mandatory warranty
For certain new goods (e.g. accumulator batteries, certain tyres, engines for road vehicles, watercraft, navigation devices, electric chargers), a mandatory warranty for faultless operation applies for a period of at least one year from handover, issued by the manufacturer. It does not automatically apply to the entire product range (e.g. not to all spare parts or oils); each product must be classified individually. We no longer provide a general 12- or 24-month warranty for all products.
Upon delivery, you receive a warranty certificate in the Slovenian language stating the guarantor, duration, conditions and contacts. If the defect is not remedied within 30 days (exceptionally +15 days), you may request a free replacement with a new product, and then a refund of the purchase price or a proportionate price reduction.
Commercial warranty
Where the manufacturer, importer or ADRIAMERKUR actually offers one, the specific warranty statement for that product applies (duration, scope, guarantor and service are stated on the warranty certificate of the individual product).
Natural wear and tear and regular maintenance are not defects covered by the warranty; nor does it cover damage resulting from improper installation, maintenance or use by unauthorised persons, transport damage (for which the carrier is liable) or force majeure.
When making a complaint, please state
The product, catalogue/serial number, delivery date, description and date of the defect, and proof of purchase. For car parts, if available: the vehicle and VIN, mileage at installation/failure, and details of the installer; however, a tester printout or a service invoice is not a general condition for accepting the claim.
Contact: [email protected] · shop mobile 031 666 717 · management 05 663 14 56. Collection point: ADRIAMERKUR d.o.o. Koper, Ulica 15. maja 2c, 6000 Koper.
Note: this content was machine translated. Errors may occur.