Privacy Policy
How ADRIAMERKUR processes your personal data, in accordance with GDPR and ZVOP-2.
Controller
ADRIAMERKUR, d.o.o. Koper, Ulica 15. maja 2c, 6000 Koper, registration No. 5452309000, VAT ID SI19408218. Contact: [email protected], 05 663 14 56. Given the nature and scope of our activities, the appointment of a data protection officer (DPO) under Article 37 GDPR is not mandatory; no DPO is currently appointed.
What data and where it comes from
When you place an order, register or make an enquiry: first name, last name, billing and delivery address, e-mail, telephone, selected products and communication (for business purchases also company details). For complaints: product details and, where relevant, vehicle details, VIN, mileage and installation. When using the website: technical data (IP, time of access, browser); cookies are described in the section Cookie Policy.
Purposes and legal basis
| Purpose | Legal basis |
|---|---|
| Order, delivery, payment, support | performance of a contract (6(1)(b) GDPR) |
| Invoices, tax records | legal obligation (6(1)(c) GDPR) |
| Handling complaints and warranty claims | performance of a contract / legal obligation |
| Website security, fraud prevention | legitimate interest (6(1)(f) GDPR) |
| User account (if enabled) | performance of a contract |
| Newsletter | consent (6(1)(a) GDPR + ZEKom-2), revocable at any time |
| Analytics, personalisation, advertising tracking | consent via cookies, if enabled |
Consent to the newsletter or analytics is not a condition for making a purchase.
Who we share data with
Access is granted only to authorised persons and contractors to the extent necessary: the hosting provider, payment providers, the delivery service, accounting and, in the case of a warranty claim, the service centre/guarantor. We do not sell data to third parties.
Data retention
Accounting data: in accordance with tax legislation (as a rule 10 years). Orders and supporting documents: until fulfilment and thereafter until the expiry of the periods for asserting claims. Newsletter: until consent is withdrawn.
Your rights
The right of access and to a copy, rectification, erasure, restriction of processing, portability (where based on consent/contract) and objection; in the case of direct marketing, at any time without giving reasons. You may withdraw your consent at any time. Send your request to [email protected]; we generally respond within one month (for complex requests +2 months, with justification).
You may lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec RS), Dunajska cesta 22, 1000 Ljubljana, [email protected], www.ip-rs.si.
Security and automated decisions
We implement appropriate technical and organisational measures to protect data against unauthorised access, loss or misuse, including an encrypted connection (HTTPS/SSL) and access restricted to authorised persons only. For orders, we do not carry out automated profiling or decision-making under Article 22 GDPR without human intervention.
Security recommendations for users
Keep your password and access credentials in a safe place and do not share them with others. Secure access to your e-mail inbox and use up-to-date antivirus protection on your devices.
Changes to the policy
We may update the policy from time to time due to changes in our services or legislation. We publish significant changes on the website and, before they take effect, also notify users who have given consent to this by e-mail.
Legal basis: GDPR (Regulation (EU) 2016/679), ZVOP-2, and for electronic marketing and tracking also ZEKom-2.
Note: this content was machine translated. Errors may occur.