Terms and Conditions

These terms apply to purchases made by consumers through the ADRIAMERKUR online shop. For business customers, see section 6.

1. Seller and company details

ADRIAMERKUR podjetje za kmetijsko proizvodnjo, trgovino, kovinsko proizvodnjo in avtoservis, d.o.o., Koper (abbreviated: ADRIAMERKUR, d.o.o. Koper)
Ulica 15. maja 2c, 6000 Koper – Capodistria
Registration No.: 5452309000 · VAT ID: SI19408218 · registration authority: District Court of Koper (Okrožno sodišče v Kopru)
E-mail: [email protected] · management phone: 05 663 14 56 · shop phone: 05 663 14 40 · shop mobile: 031 666 717
Website: www.adriamerkur.si

These terms apply to purchases made by consumers (natural persons acting outside their professional activity) through the ADRIAMERKUR online shop. For business customers, see section 6 below.

2. Ordering and conclusion of the contract

You select the product and quantity, review the shopping cart, enter your billing and delivery details, and choose the payment and delivery method. Before submitting, you can check and correct the details you entered; immediately before submitting, you will see the main characteristics of the product and the total price. You submit the order by clicking the “Order with obligation to pay” button.

Submitting an order constitutes your offer. The automatic message “We have received your order” confirms receipt, but not yet acceptance. The contract is concluded when we send you an explicit confirmation “Your order has been accepted”; until then, we will inform you without delay of any unavailability or pricing error. Upon confirmation, you will receive by e-mail the content of the order, the applicable terms, information on withdrawal and the withdrawal form, at the latest upon delivery. You may request a copy at any time at [email protected].

3. Prices, payment and delivery

All consumer prices are in EUR and include VAT. Delivery costs and the final amount are displayed before the order is submitted. In the event of a price change, the price valid at the time the order was submitted applies.

Payment methods

• by pro forma invoice (payment to the bank account before dispatch): SI56 1010 0000 0008 143
• by payment card (Mastercard, Visa)
• with Google Pay and Apple Pay

Delivery costs

Delivery is currently carried out only within Slovenia, via the provider Pošta Slovenije. Special transport restrictions apply to batteries, oils and other hazardous/heavy shipments in accordance with the carrier's instructions.

Personal collection is possible at the ADRIAMERKUR shop, Ulica 15. maja 2c, 6000 Koper, during opening hours: Mon–Fri 8.00–18.00, Sat 8.00–12.00.

Unless otherwise agreed, we deliver the goods without undue delay, at the latest within 30 days of the conclusion of the contract. The risk of loss of or damage to the goods passes to you upon physical receipt of the goods by you (or by a person designated by you), unless you yourself choose a carrier that we did not offer. If a shipment is visibly damaged, photograph it immediately and report it to [email protected] or 031 666 717.

Price reductions (promotions and sales): When a price is reduced, in addition to the new price we also display the lowest price at which the product was offered in the 30 days prior to the reduction (in accordance with paragraph 2 of Article 73.a of ZVPot-1). In the case of progressive price reductions, the reference price is the lowest price applicable for at least 30 days before the first reduction in the sequence; for products that have been available for less than 30 days, the reference price is the lowest price during the period in which they were available.

4. Withdrawal from the contract and returns for online purchases (14 days)

As a consumer, you may withdraw from the contract within 14 days of receiving the goods without giving any reason. The period runs from the day on which you or a person designated by you physically receives the goods (for multiple shipments: from the last one). If we have not properly informed you of your right of withdrawal, the period is extended by one year after the expiry of the original period.

How to withdraw: before the period expires, send a clear statement to [email protected] or by post to our address. You may use the withdrawal form (section Forms), but it is not mandatory. We do not require a reason.

Returning the goods: send the goods no later than 14 days after notifying us of your withdrawal, to the address ADRIAMERKUR d.o.o. Koper, Ulica 15. maja 2c, 6000 Koper. The original packaging is helpful but not a requirement. For batteries and fluids, observe the safety instructions for transport.

Return costs: you bear the direct costs of a regular return. We do not charge any fee for accepting the return or for restocking.

Refund: we refund the payments received (including the cost of the cheapest standard delivery) no later than 14 days from the notice of withdrawal, using the same means of payment, unless otherwise agreed. We may withhold the refund until we have received the goods or proof that they have been sent.

Inspecting the product: you may inspect the goods to the extent that would also be possible in a shop. You may be liable for any diminished value resulting from use beyond that extent (e.g. a part that has been installed and used, a battery that has been charged).

When withdrawal is not possible: for goods made to your precise specifications, or sealed goods which are not suitable for return for hygiene reasons once unsealed; this exception applies only if the category actually qualifies (standard spare parts and batteries are not automatically excluded).

For business customers (purchases for business purposes), the 14-day withdrawal does not apply automatically; the agreement and general legislation apply.

The 14-day statutory right of withdrawal applies to purchases made through the online shop. The statutory withdrawal does not apply to purchases made in person at the shop; these are subject to our voluntary business return policy within 7 days of purchase, under the conditions applicable in the shop.

5. Complaints and non-conformity of goods

We are liable by law for non-conformity of goods independently of the manufacturer's warranty: as a rule, for non-conformity that already existed at the time of delivery and becomes apparent within two years of delivery. If it becomes apparent within one year of delivery, it is presumed to have existed at the time of delivery (unless we prove otherwise). Notify us of the non-conformity within two months of discovering it.

How to submit a claim: at [email protected], in person or by post to our address; for assistance, call mobile 031 666 717 or 05 663 14 40. Describe the problem, when you discovered it and which product is affected; prove the purchase with an invoice or order. The complaint form (section Forms) is helpful, but not mandatory.

Repair or replacement first: as a rule, you first request that the goods be brought into conformity free of charge (repair or replacement, at your choice, unless one of the options is impossible or disproportionately costly). We will do this within a reasonable period, no more than 30 days from notification (exceptionally +15 days, with justification given before the original period expires), without significant inconvenience to you.

Price reduction or withdrawal: possible if we do not bring the goods into conformity in time, if the non-conformity persists after an attempt to remedy it, or if the non-conformity is serious. If it becomes apparent less than 30 days after delivery, you may withdraw directly and request a refund of the purchase price (except in the case of a merely minor non-conformity).

Car parts and batteries: for faster processing, the following information is helpful (but not mandatory): vehicle details, VIN, mileage at installation/failure, dates and the installer. The absence of a tester printout or a service invoice does not in itself deprive you of your statutory rights.

Collection point for goods subject to a complaint: ADRIAMERKUR d.o.o. Koper, Ulica 15. maja 2c, 6000 Koper. Free collection/transport of goods subject to a complaint is arranged by agreement for business customers (B2B); end customers (B2C) return or deliver the goods themselves.

6. Business customers

A legal entity or sole trader (s.p.) purchasing for business purposes is not a consumer; the statutory 14-day withdrawal does not apply to them automatically, and the relationship is governed by the agreement and the Obligations Code (Obligacijski zakonik). This does not exclude rights under the mandatory warranty (Article 98 of ZVPot-1, which also applies to non-consumers). Special B2B terms, discounts and payment terms are governed separately by the existing B2B portal and are not subject to these terms.

7. Liability and use of the website

We are liable under applicable law for the fulfilment of contractual and statutory obligations; we do not use these terms to limit liability that may not be excluded (e.g. mandatory consumer protection). The content, trademarks and photographs on the website are protected by copyright.

8. Complaints and dispute resolution

Send your complaint to [email protected] or to our business address, stating the order, a description of the problem and the desired resolution; we handle it free of charge. ADRIAMERKUR, d.o.o. Koper does not recognise any provider of out-of-court consumer dispute resolution (IRPS) pursuant to Article 32 of ZIsRPS; you may always bring a dispute before the competent court. (The European Online Dispute Resolution platform – ODR – was discontinued on 20. 7. 2025 and is therefore no longer referenced.)

9. Governing law and validity

The law of the Republic of Slovenia applies, without prejudice to the mandatory consumer protection under the law of the country of the consumer's habitual residence. Amendments apply to future purchases from the date of publication; they do not retroactively change contracts already concluded.

Legal basis: ZVPot-1 (Uradni list RS 130/22), Rules on goods subject to mandatory warranty (Pravilnik o blagu za obvezno garancijo, UL RS 142/22), ZEKom-2, GDPR, ZVOP-2.

Note: this content was machine translated. Errors may occur.